Shipping policy

Shipping Policy

Last Updated: July 21, 2026

Thank you for shopping with us. We are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

If we experience a significant delay in processing your order, we will notify you via email.

2. Shipping Destinations

We currently ship to most countries and regions worldwide.

If your location is not available during checkout, please contact our customer support team for assistance.

3. Shipping Methods & Delivery Time

Estimated delivery times are as follows:

Shipping Method Estimated Delivery Time
Standard Shipping 7–15 Business Days
Express Shipping 3–7 Business Days

Please note:

  • Delivery times are estimates only.

  • Actual delivery may vary depending on customs clearance, weather conditions, carrier delays, and local logistics.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Destination

  • Shipping method

  • Order weight

  • Package dimensions

We may also offer free shipping promotions on qualifying orders.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active after shipment.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated.

We are not responsible for delays caused by customs clearance procedures.

7. Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided:

  • We are not responsible for orders delivered to the wrong address.

  • If the package has not yet been shipped, we will do our best to update the address.

  • Additional shipping charges may apply if reshipment is required.

8. Lost or Delayed Packages

If your package appears to be delayed or lost:

  1. Check the tracking information.

  2. Contact the shipping carrier.

  3. Contact our customer support with your order number.

We will work with the carrier to investigate the shipment and assist you whenever possible.

9. Damaged Packages

If your package arrives damaged:

  • Contact us within 7 days of delivery.

  • Provide your order number.

  • Include clear photos of the damaged product and packaging.

We will review your claim and arrange a replacement or another appropriate solution.

10. Partial Shipments

For orders containing multiple items, products may be shipped separately depending on inventory availability or warehouse location.

You will receive separate tracking information if multiple shipments are made.

11. Shipping Restrictions

Certain products may not be available for shipment to specific countries due to local regulations or carrier restrictions.

If we cannot ship your order, we will contact you promptly to arrange an alternative solution or issue a refund.

12. Contact Us

If you have any questions about shipping, please contact us:

Email: support@yourdomain.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (UTC+8)